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Privacy Policy

This Privacy Policy details the data processing practices for casinorocket-ie.net. We are the Data Controller for your personal data and are committed to protecting it in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws. This Policy, along with our General Terms and Conditions, governs the collection, use, and protection of your personal information. By registering a Player Account, you acknowledge these practices. If you do not agree with this Policy, your access to our services may be limited.

Key Definitions

This Policy utilizes key terms as defined by the GDPR (Regulation (EU) 2016/679). These definitions are essential for understanding our obligations and your rights regarding your personal data. The principal terms used throughout this document are clarified for your reference:

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on personal data, such as collection, recording, storage, use, or erasure.
  • Controller: The entity that determines the purposes and means of processing personal data (in this case, the Company).
  • Processor: An entity that processes personal data on behalf of the Controller.
  • Consent: Any freely given, specific, informed, and unambiguous indication of your wishes.
  • Supervisory Authority: An independent public authority; for Ireland, this is the Data Protection Commission (DPC).

Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Policy and relevant data protection laws. The DPO is your primary contact for any queries regarding this Policy or the exercise of your legal rights. If you have concerns about how your data is handled or believe your privacy has been violated, you should contact the DPO. You can direct your communications to the DPO using the email address: [email protected].

Information We Collect

To provide our services, comply with legal obligations, and manage our platform, we must collect various types of personal data. This data is gathered at different stages of your interaction with our website, from registration to gameplay and support queries.The information we collect is classified by the following terms, which are described in detail in the following blocks.

Data You Provide

This is information you actively submit when creating an account, making transactions, or communicating with us. This data is necessary for us to create and manage your account and fulfill our legal obligations. The data you provide includes the following:

  • Full name, username, and date of birth.
  • Residential address, country of residence, and nationality.
  • Email address and phone number.
  • Financial details for transactions (e.g., bank account or payment card details).
  • Verification documents for Know Your Client (KYC) purposes (e.g., copy of ID, utility bills).
  • Source of wealth or funds documentation when required.
  • Your communication preferences.

Automated Data Collection

When you access our platform, we automatically collect certain technical and usage data. This information is crucial for website functionality, security, fraud prevention, and analytics. This category of automatically collected data includes:

  • Internet Protocol (IP) address.
  • Login data, browser type, and version.
  • Time zone setting and location.
  • Operating system and device information.
  • Data from cookies (please see our separate Cookie Policy for details).
  • Gameplay data (games played, wagers, duration).
  • Page interaction information and log files.

Data from Third Parties

We also work with various third-party service providers to deliver our services and meet our regulatory requirements. This includes receiving data from business partners, payment processors, and analytics providers. This information is used to verify your identity, process payments, and ensure compliance.

How and Why We Use Your Personal Data

We only process your personal data for specific, explicit, and legitimate purposes. These purposes are directly linked to providing you with our gaming services, complying with our legal and regulatory obligations, and managing our business operations. We do not process your data for purposes incompatible with these original aims. We use your personal data for the following key purposes:

  • To create, manage, and secure your Player Account.
  • To fulfill our contractual obligations and provide you with our gaming services.
  • To process your deposits, wagers, and withdrawals, valued in Euro.
  • To comply with our strict legal and regulatory obligations, including Anti-Money Laundering (AML) and Know Your Client (KYC) requirements.
  • To monitor transactions and gameplay for fraud prevention and Responsible Gambling purposes.
  • To analyze platform usage, troubleshoot technical issues, and improve our services.
  • To respond to your support queries and requests.
  • To provide you with marketing and promotional offers, subject to your explicit consent.

Disclosure of Your Personal Data

We may need to share your personal data with trusted third parties to provide our services and meet our legal obligations. We ensure that any third party with access to your data is bound to respect its security and process it lawfully. We do not allow third-party service providers to use your data for their own purposes. We may disclose your information to the following categories of recipients:

  • Game Providers: To deliver the gaming content you play.
  • Payment Processors: To securely facilitate your deposits and withdrawals.
  • AML and Fraud Verification Tools: To conduct verification checks required by law.
  • Marketing Partners: With your explicit consent, to manage marketing communications.
  • Governmental or Regulatory Authorities: When required by law, this includes the Irish Data Protection Commission (DPC), the Gambling Regulatory Authority of Ireland (GRAI), law enforcement, or other public authorities.
  • Professional Advisors: Including lawyers, auditors, and consultants engaged to manage risks or defend legal claims.
  • Client Communication Software: To facilitate communication with you via email or live chat.

International Data Transfers

It may be necessary for us or our service providers to transfer your personal data to countries outside of the European Union and the European Economic Area. We are required by the GDPR to ensure the protection of your personal data during these transfers. We take all necessary measures to ensure your information and data are treated securely and in accordance with this Privacy Policy.

To guarantee an appropriate level of protection for your personal data during transfers to third countries, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs). These transfers may be necessary to process your transactions, provide you with gaming services, or perform necessary verification checks.

Data Retention

We shall only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the nature and sensitivity of the data, the applicable legal requirements, and the potential risks from unauthorized use or disclosure.

You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, including Ireland, we are obliged to retain personal data of players submitted during registration, and any data passed on during the operative period of a Player Account, for a minimum of five years from the last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

Your Legal Rights

Under data protection law, you have specific rights regarding your personal data, which we are committed to upholding. These rights allow you to maintain control over your information. To exercise any of these rights, we may need to request specific information about you to help us verify your identity. You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any incorrect or incomplete data.
  • Request erasure of your personal data (this right is not absolute and is subject to our legal retention obligations).
  • Object to processing of your data where we rely on legitimate interests.
  • Request restriction of processing in certain scenarios, such as if you contest the accuracy of the data.
  • Request the transfer of your personal data to you or another controller (data portability).
  • Withdraw your consent at any time, where we rely on consent for processing (e.g., for direct marketing).
  • Lodge a complaint with a supervisory authority, specifically the Irish Data Protection Commission (DPC).

Automated Decision-Making

We generally do not use fully automated decision-making in our business relationship. If we use this procedure in individual cases (e.g., for AML risk profiling or Responsible Gambling checks), these processes are subject to human oversight to ensure fairness. We will inform you separately if such procedures are used, as required by law.

Data Security

We are bound by strict legal provisions on the protection of personal data. We implement appropriate technical and organizational security measures to protect your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and third parties who have a business need to know.

Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.