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Responsible Gambling 

This document outlines the Responsible Gambling policy and framework for casinorocket-ie.net. We are committed to providing a secure and fair entertainment platform while fully acknowledging that gambling carries inherent risks. Our primary objective is to protect our players, prevent compulsive use of our services, and ensure that gambling remains a form of entertainment. This policy details the tools, procedures, and resources we provide to promote responsible play and comply with all regulatory requirements in Ireland. All players must review this policy to understand the resources available for maintaining control.

Player Protection Tools and Features

This section details the specific, proactive controls available to all players. These tools are integrated into the account system, allowing you to manage your play, spending, and session times. We strongly encourage all players to utilize these features. Each tool provides a framework for player safety. You can access and configure these settings within your account profile or by contacting our customer support team.

Financial Limits

Players can set definitive financial limits to control their expenditure. These limits are crucial for managing a budget. You can configure daily, weekly, or monthly limits. This tool helps prevent impulsive spending and adhere to a budget. We offer several types of financial limits to provide comprehensive control:

  • Deposit Limit: This function restricts the total amount of money, in Euro, that you can deposit into your account during a specified timeframe.
  • Loss Limit: This function restricts the total amount of net losses you can incur from your deposited funds during a specified timeframe. This limit is calculated as (Total Deposits – Total Winnings).
  • Wager Limit: This function restricts the total amount, in Euro, that you can stake or wager (turnover) during a specified timeframe, regardless of wins or losses.

Once any of these financial limits are set, the change takes effect immediately. If you wish to increase or remove an active limit, this change will be subject to a mandatory 24-hour “cooling-off” period. This delay prevents impulsive decisions. Any request to decrease a limit, however, is applied instantly to provide immediate protection.

Session Limits and Reality Checks

Managing the amount of time spent gambling is as important as managing finances. We provide a “Reality Check” tool, which acts as a conscious reminder of your activity. This feature helps you maintain awareness of your session duration. This tool is enabled and configured by the player. The session limit tool functions in a specific manner:

  • You can set a time interval in minutes (e.g., 30, 60, or 120 minutes).
  • Once this time has elapsed, a notification will automatically appear on your screen, pausing your game.
  • This notification will display your session duration, as well as your total bets and financial results for that period.
  • You must actively acknowledge this notification to either continue playing (which starts a new time interval) or to log out of your account.

Cooling-Off Period

If you feel you need a short, immediate break from gambling, you can activate a cooling-off period. This tool allows players to temporarily suspend their account. This allows for a period of reflection. This request can be activated directly through your account settings. The cooling-off period operates under the following conditions:

  • You can select a defined short-term period, such as 24 hours, 7 days, 1 month, 3 months, or 6 months.
  • During this period, your account will be suspended, and you will be unable to log in, deposit funds, or place wagers.
  • We will also take all reasonable steps to ensure you do not receive any marketing or promotional materials from our platform during this time.
  • At the end of the specified Cooling-Off Period, your account will be automatically reactivated.

Self-Exclusion

For any player who feels their gambling is becoming difficult to control, self-exclusion is the most formal and stringent tool available. This is a binding commitment to cease gambling permanently or for a significant period. We treat these requests with urgency. This action is irreversible for the chosen period. This tool is a critical safety measure for players at risk. Activating self-exclusion involves a clear process and has significant consequences:

  • You must contact our customer support team directly to request a self-exclusion.
  • You can request a minimum period of six months, 12 months, five years, or permanently.
  • Upon activation, your account will be immediately closed, and you will be logged out.
  • You will be unable to access your account or open any new accounts on our platform or any related platforms operated by us.
  • We will immediately remove your details from all marketing databases and cease all promotional contact.
  • We will also return any remaining withdrawable funds from your account balance in accordance with our withdrawal policy.

If you request self-exclusion for a defined period, your account will not be automatically reopened upon its expiry. To return, you must make a formal request to our support team. This request is subject to a 24-hour waiting period, allowing you to reconsider.

Self-Assessment and Identifying Risk

We encourage all players to periodically reflect on their gambling behavior. Recognizing the early signs of problematic play is essential for maintaining control and preventing harm. An honest self-assessment can help identify if your habits are changing from a planned form of entertainment to a more compulsive or harmful dependency. We advise you to consider the following questions honestly:

  • Do you spend more money or time gambling than you can afford or intend to?
  • Have you ever chased your losses by continuing to gamble to win back money?
  • Have you ever sold possessions, borrowed money, or missed bill payments to fund your gambling?
  • Do you find yourself gambling when you are feeling stressed, anxious, depressed, or bored?
  • Has your gambling ever caused health problems, including significant stress or anxiety?
  • Has your gambling ever caused any financial problems for you or your household?
  • Do you find yourself hiding the extent of your gambling (time or money) from friends or family?
  • Have you ever missed work, college, or important family commitments due to gambling?
  • Do you feel a sense of guilt, regret, or loss of control after gambling?

Answering “yes” to one or more of these questions may indicate a risk of developing a gambling problem. We strongly urge you to utilize the player protection tools detailed in this policy or to seek professional assistance from one of the support organizations listed.

Protection of Minors

It is illegal for any person under the age of 18 to open an account or to gamble on our platform. We implement strict age verification (KYC) procedures to prevent underage access. This is a fundamental legal requirement in Ireland and a cornerstone of our responsible gambling commitment. We apply a zero-tolerance policy to underage gaming. Our policies for preventing underage gambling include:

  • Requiring all players to declare they are 18 years of age or older during the registration process.
  • Conducting mandatory identity and age verification checks using official documentation (such as a passport, driving licence, or national age card).
  • Performing automated and manual checks to verify the information provided by the player against third-party databases.
  • Immediately suspending or permanently closing any account found to be operated by a minor.
  • Forfeiting all winnings and voiding all transactions if underage gambling is confirmed, and reporting the activity to the relevant authorities.

We also advise parents and guardians who may share a computer or mobile device with minors to utilize third-party filtering software. These applications can effectively block access to gambling websites and other age-restricted content. We recommend considering solutions such as Net Nanny, CyberPatrol, or GamBlock.

External Support and Assistance

While our tools are designed to help you stay in control, professional, independent support is available for those who need it. If you are concerned about your own gambling or the gambling of someone you know, several specialized organizations in Ireland offer free, confidential advice and support. We strongly recommend contacting these organizations for professional, specialist assistance:

  • Gamblers Anonymous Ireland: A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem. Contact – www.gamblersanonymous.ie.
  • Problem Gambling Ireland (Extern): Provides specialist counselling, support services, and residential programs for individuals and families affected by gambling addiction. Contact – www.problemgambling.ie.
  • Gambling Therapy: A global online support service offering free advice and confidential support in multiple languages for anyone affected by problem gambling. Contact – www.gamblingtherapy.org.
  • HSE National Problem Gambling Helpline: The Irish Health Service Executive (HSE) provides a dedicated support line and information resources for individuals seeking help with gambling. Contact – 1800 777 070.